OnionHub

Orders can only be canceled before they enter the production stage. Once your order is being processed for printing, it cannot be canceled. Please reach out to us as soon as possible if you need to cancel an order, and we will do our best to accommodate your request.

Shipping times vary depending on the destination. Typically, orders are processed and shipped within 2-7 business days. Delivery usually takes an additional 3-10 business days, depending on the shipping method you select. International shipping may take longer. You’ll receive a tracking number once your order has shipped so you can monitor its progress.

Since all of our products are made to order, we do not offer returns or exchanges unless the product is defective or damaged during shipping. If you experience any issues with your order, please contact our customer service team, and we’ll make it right as quickly as possible.

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your package’s status and estimated delivery time directly through the shipping carrier's website.